Evaluating customer satisfaction after service recovery: a study on the retail banking sector in Vietnam
Thesis (Master’s) -- University of Economics Ho Chi Minh City, 2014
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| Định dạng: | Master's Theses |
| Ngôn ngữ: | English |
| Thông tin xuất bản: |
University of Economics Ho Chi Minh City
2016
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| Chủ đề: | |
| Truy cập trực tuyến: | http://digital.lib.ueh.edu.vn/handle/UEH/44313 https://opac.ueh.edu.vn/record=b1017351~S8 |
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oai:localhost:UEH-443132020-08-24T03:56:11Z Evaluating customer satisfaction after service recovery: a study on the retail banking sector in Vietnam Pham Thi Hanh Huong Tran Ha Minh Quan Commercial bank Customer satisfaction Hài lòng của khách hàng Ngân hàng thương mại Ngân hàng Banking 332.17 Thesis (Master’s) -- University of Economics Ho Chi Minh City, 2014 Includes bibliographical references and appendix Evaluating customer satisfaction after service recovery: a study on the retail banking sector in Vietnam 2016-12-15T09:46:37Z 2016-12-15T09:46:37Z 2014 Master's Theses Barcode: K50006133 http://digital.lib.ueh.edu.vn/handle/UEH/44313 https://opac.ueh.edu.vn/record=b1017351~S8 English reserved 56 p. University of Economics Ho Chi Minh City |
| institution |
Đại học Kinh tế Thành phố Hồ Chí Minh |
| collection |
DSpaceUEH |
| language |
English |
| topic |
Commercial bank Customer satisfaction Hài lòng của khách hàng Ngân hàng thương mại Ngân hàng Banking 332.17 |
| spellingShingle |
Commercial bank Customer satisfaction Hài lòng của khách hàng Ngân hàng thương mại Ngân hàng Banking 332.17 Pham Thi Hanh Huong Evaluating customer satisfaction after service recovery: a study on the retail banking sector in Vietnam |
| description |
Thesis (Master’s) -- University of Economics Ho Chi Minh City, 2014 |
| author2 |
Tran Ha Minh Quan |
| author_facet |
Tran Ha Minh Quan Pham Thi Hanh Huong |
| format |
Master's Theses |
| author |
Pham Thi Hanh Huong |
| author_sort |
Pham Thi Hanh Huong |
| title |
Evaluating customer satisfaction after service recovery: a study on the retail banking sector in Vietnam |
| title_short |
Evaluating customer satisfaction after service recovery: a study on the retail banking sector in Vietnam |
| title_full |
Evaluating customer satisfaction after service recovery: a study on the retail banking sector in Vietnam |
| title_fullStr |
Evaluating customer satisfaction after service recovery: a study on the retail banking sector in Vietnam |
| title_full_unstemmed |
Evaluating customer satisfaction after service recovery: a study on the retail banking sector in Vietnam |
| title_sort |
evaluating customer satisfaction after service recovery: a study on the retail banking sector in vietnam |
| publisher |
University of Economics Ho Chi Minh City |
| publishDate |
2016 |
| url |
http://digital.lib.ueh.edu.vn/handle/UEH/44313 https://opac.ueh.edu.vn/record=b1017351~S8 |
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AT phamthihanhhuong evaluatingcustomersatisfactionafterservicerecoveryastudyontheretailbankingsectorinvietnam |
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