The Effects of Leadership Behaviors on Employee Satisfaction and Loyalty in the Hospitality Industry

This study was designed to investigate the effects of leadership behaviors on employee loyalty through the mediation of employee satisfaction in the hospitality industry. Quantitative methodogy was applied with questionnaires directly distributed and answered by 352 targeted respondents working in h...

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Tác giả chính:	Mai Ngoc Khuong
Đồng tác giả:	La Boi San
Định dạng:	Conference Paper
Ngôn ngữ:	English
Thông tin xuất bản:	UEH Publishing House 2018
Chủ đề:	Hospitality industry Leadership behaviors Leadership styles Employee loyalty Employee satisfaction
Truy cập trực tuyến:	http://digital.lib.ueh.edu.vn/handle/UEH/57751
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spelling	oai:localhost:UEH-577512018-10-17T02:19:55Z The Effects of Leadership Behaviors on Employee Satisfaction and Loyalty in the Hospitality Industry Mai Ngoc Khuong La Boi San Luu Kim Khanh Hospitality industry Leadership behaviors Leadership styles Employee loyalty Employee satisfaction This study was designed to investigate the effects of leadership behaviors on employee loyalty through the mediation of employee satisfaction in the hospitality industry. Quantitative methodogy was applied with questionnaires directly distributed and answered by 352 targeted respondents working in hospitality industry in Ho Chi Minh City, specifically those who are employees of luxury hotels and restaurants. Despite the fact that all variables showed positive correlation with employee loyalty, only five factors, namely task oriented leadership, relations oriented leadership, change oriented leadership, charismatic leadership and autocratic leadership had significant influences on employee satisfaction and loyalty. Recommendations were provided for hospitality companies accordingly, with an emphasis on how to improve the five significant factors, including task oriented leadership, relation oriented leadership, change oriented leadership, and charismatic leadership behaviors in order to maintain high employee loyalty. 2018-10-12T08:55:54Z 2018-10-12T08:55:54Z 2018 Conference Paper http://digital.lib.ueh.edu.vn/handle/UEH/57751 en Proceedings of Asia Conference on Business and Economic Studies (ACBES) by University of Economics Ho Chi Minh City on 8th – 9th Sep 2018 at Ho Chi Minh City, Vietnam restricted Portable Document Format (PDF) 805 819 UEH Publishing House
institution	Đại học Kinh tế Thành phố Hồ Chí Minh
collection	DSpaceUEH
language	English
topic	Hospitality industry Leadership behaviors Leadership styles Employee loyalty Employee satisfaction
spellingShingle	Hospitality industry Leadership behaviors Leadership styles Employee loyalty Employee satisfaction Mai Ngoc Khuong The Effects of Leadership Behaviors on Employee Satisfaction and Loyalty in the Hospitality Industry
description	This study was designed to investigate the effects of leadership behaviors on employee loyalty through the mediation of employee satisfaction in the hospitality industry. Quantitative methodogy was applied with questionnaires directly distributed and answered by 352 targeted respondents working in hospitality industry in Ho Chi Minh City, specifically those who are employees of luxury hotels and restaurants. Despite the fact that all variables showed positive correlation with employee loyalty, only five factors, namely task oriented leadership, relations oriented leadership, change oriented leadership, charismatic leadership and autocratic leadership had significant influences on employee satisfaction and loyalty. Recommendations were provided for hospitality companies accordingly, with an emphasis on how to improve the five significant factors, including task oriented leadership, relation oriented leadership, change oriented leadership, and charismatic leadership behaviors in order to maintain high employee loyalty.
author2	La Boi San
author_facet	La Boi San Mai Ngoc Khuong
format	Conference Paper
author	Mai Ngoc Khuong
author_sort	Mai Ngoc Khuong
title	The Effects of Leadership Behaviors on Employee Satisfaction and Loyalty in the Hospitality Industry
title_short	The Effects of Leadership Behaviors on Employee Satisfaction and Loyalty in the Hospitality Industry
title_full	The Effects of Leadership Behaviors on Employee Satisfaction and Loyalty in the Hospitality Industry
title_fullStr	The Effects of Leadership Behaviors on Employee Satisfaction and Loyalty in the Hospitality Industry
title_full_unstemmed	The Effects of Leadership Behaviors on Employee Satisfaction and Loyalty in the Hospitality Industry
title_sort	effects of leadership behaviors on employee satisfaction and loyalty in the hospitality industry
publisher	UEH Publishing House
publishDate	2018
url	http://digital.lib.ueh.edu.vn/handle/UEH/57751
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The Effects of Leadership Behaviors on Employee Satisfaction and Loyalty in the Hospitality Industry

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