High turnover rate and job stress of salesman in orient commercial bank
Banking industry has been witnessing a lot of growth, improving on its technological and global competition within banks. With the strategy to expand the market, OCB has a plan to establish more than 20 branches and agencies throughout Vietnam from 2017-2020, it create the need of a huge human resou...
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| Định dạng: | Master's Theses |
| Ngôn ngữ: | English |
| Thông tin xuất bản: |
University of Economics Ho Chi Minh City; ISB (International School of Business)
2018
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| Chủ đề: | |
| Truy cập trực tuyến: | https://opac.ueh.edu.vn/record=b1028005~S8 http://digital.lib.ueh.edu.vn/handle/UEH/57710 |
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oai:localhost:UEH-577102019-04-02T07:35:44Z High turnover rate and job stress of salesman in orient commercial bank Nguyen Ho Thanh An Prof. Nguyen Thi Mai Trang Banking Bank employees Bank employees Job stress Banking industry has been witnessing a lot of growth, improving on its technological and global competition within banks. With the strategy to expand the market, OCB has a plan to establish more than 20 branches and agencies throughout Vietnam from 2017-2020, it create the need of a huge human resource to run this business plan. However, the turnover rate of OCB has been continuously growing by recent years. The objective of this research is to find out what problems are affecting OCB employee retention and making high turnover rate over recent years. Using secondary data from the HR department and primary data from in-depth interviews with two groups of interviewees who are the current employees and ex-employees who quit job at OCB, the research found out that the job stress is the central business problem that leads to the high turnover rate. Next, in deeper analysis about potential causes of the problem, it is found that work overload, and work-life imbalance or work-family conflict are root causes leading to job stress . Forwards, the paper suggests that the alternatives which is mixed combination of the redesign and apply the new model to put the right person into right function in sales team are proposed to reduce the job stress of OCB salesman. Finally, the action plan with detailed steps was presented to implement this solution 2018-09-21T06:29:54Z 2018-09-21T06:29:54Z 2018 Master's Theses Barcode: 1000005656 https://opac.ueh.edu.vn/record=b1028005~S8 http://digital.lib.ueh.edu.vn/handle/UEH/57710 English reserved 70 p. University of Economics Ho Chi Minh City; ISB (International School of Business) |
| institution |
Đại học Kinh tế Thành phố Hồ Chí Minh |
| collection |
DSpaceUEH |
| language |
English |
| topic |
Banking Bank employees Bank employees Job stress |
| spellingShingle |
Banking Bank employees Bank employees Job stress Nguyen Ho Thanh An High turnover rate and job stress of salesman in orient commercial bank |
| description |
Banking industry has been witnessing a lot of growth, improving on its technological and global competition within banks. With the strategy to expand the market, OCB has a plan to establish more than 20 branches and agencies throughout Vietnam from 2017-2020, it create the need of a huge human resource to run this business plan. However, the turnover rate of OCB has been continuously growing by recent years. The objective of this research is to find out what problems are affecting OCB employee retention and making high turnover rate over recent years. Using secondary data from the HR department and primary data from in-depth interviews with two groups of interviewees who are the current employees and ex-employees who quit job at OCB, the research found out that the job stress is the central business problem that leads to the high turnover rate. Next, in deeper analysis about potential causes of the problem, it is found that work overload, and work-life imbalance or work-family conflict are root causes leading to job stress . Forwards, the paper suggests that the alternatives which is mixed combination of the redesign and apply the new model to put the right person into right function in sales team are proposed to reduce the job stress of OCB salesman. Finally, the action plan with detailed steps was presented to implement this solution |
| author2 |
Prof. Nguyen Thi Mai Trang |
| author_facet |
Prof. Nguyen Thi Mai Trang Nguyen Ho Thanh An |
| format |
Master's Theses |
| author |
Nguyen Ho Thanh An |
| author_sort |
Nguyen Ho Thanh An |
| title |
High turnover rate and job stress of salesman in orient commercial bank |
| title_short |
High turnover rate and job stress of salesman in orient commercial bank |
| title_full |
High turnover rate and job stress of salesman in orient commercial bank |
| title_fullStr |
High turnover rate and job stress of salesman in orient commercial bank |
| title_full_unstemmed |
High turnover rate and job stress of salesman in orient commercial bank |
| title_sort |
high turnover rate and job stress of salesman in orient commercial bank |
| publisher |
University of Economics Ho Chi Minh City; ISB (International School of Business) |
| publishDate |
2018 |
| url |
https://opac.ueh.edu.vn/record=b1028005~S8 http://digital.lib.ueh.edu.vn/handle/UEH/57710 |
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AT nguyenhothanhan highturnoverrateandjobstressofsalesmaninorientcommercialbank |
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