Customer loyalty in Vietnam's hotel industry: the role of service quality, customer satisfaction, hotel image and customer delight
Business
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| Định dạng: | Master's Theses |
| Ngôn ngữ: | English |
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Trường Đại học Kinh tế Tp. Hồ Chí Minh
2016
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| Truy cập trực tuyến: | http://digital.lib.ueh.edu.vn/handle/UEH/43517 |
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oai:localhost:UEH-435172019-02-27T03:08:55Z Customer loyalty in Vietnam's hotel industry: the role of service quality, customer satisfaction, hotel image and customer delight Do Anh Quan Nguyen Dong Phong Nguyen Phong Nguyen Chất luợng dịch vụ Hotel industry Ngành khách sạn Service quality 338.47647 Business Luận văn thạc sĩ -- Trường Đại học Kinh tế TP.HCM, 2015 Thesis (Master’s) -- University of Economics Ho Chi Minh City, 2015 Gồm tài liệu tham khảo Includes bibliographical references The purpose of this research is to contribute to the understanding of how customer loyalty is developed within the context of the Vietnam’s hotel industry.A questionnaire is developed based on previously measurement scales and then sent to 3-star hotel gu 2016-12-15T09:45:10Z 2016-12-15T09:45:10Z 2015 Master's Theses Barcode: K50007941 http://digital.lib.ueh.edu.vn/handle/UEH/43517 en reserved 47 p. Trường Đại học Kinh tế Tp. Hồ Chí Minh |
| institution |
Đại học Kinh tế Thành phố Hồ Chí Minh |
| collection |
DSpaceUEH |
| language |
English |
| topic |
Chất luợng dịch vụ Hotel industry Ngành khách sạn Service quality 338.47647 |
| spellingShingle |
Chất luợng dịch vụ Hotel industry Ngành khách sạn Service quality 338.47647 Do Anh Quan Customer loyalty in Vietnam's hotel industry: the role of service quality, customer satisfaction, hotel image and customer delight |
| description |
Business |
| author2 |
Nguyen Dong Phong |
| author_facet |
Nguyen Dong Phong Do Anh Quan |
| format |
Master's Theses |
| author |
Do Anh Quan |
| author_sort |
Do Anh Quan |
| title |
Customer loyalty in Vietnam's hotel industry: the role of service quality, customer satisfaction, hotel image and customer delight |
| title_short |
Customer loyalty in Vietnam's hotel industry: the role of service quality, customer satisfaction, hotel image and customer delight |
| title_full |
Customer loyalty in Vietnam's hotel industry: the role of service quality, customer satisfaction, hotel image and customer delight |
| title_fullStr |
Customer loyalty in Vietnam's hotel industry: the role of service quality, customer satisfaction, hotel image and customer delight |
| title_full_unstemmed |
Customer loyalty in Vietnam's hotel industry: the role of service quality, customer satisfaction, hotel image and customer delight |
| title_sort |
customer loyalty in vietnam's hotel industry: the role of service quality, customer satisfaction, hotel image and customer delight |
| publisher |
Trường Đại học Kinh tế Tp. Hồ Chí Minh |
| publishDate |
2016 |
| url |
http://digital.lib.ueh.edu.vn/handle/UEH/43517 |
| work_keys_str_mv |
AT doanhquan customerloyaltyinvietnamshotelindustrytheroleofservicequalitycustomersatisfactionhotelimageandcustomerdelight |
| _version_ |
1810056336853958656 |