The role of peer-to-peer interactions in sharing accommodation: From cocreation experience to peer customer engagement

International Journal of Hospitality Management 120 (2024) 103764

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Tác giả chính:	Pang, Jing, Fu, Xiaorong, Qi, Yuquan
Định dạng:	Bài trích
Ngôn ngữ:	English
Thông tin xuất bản:	Elservier 2024
Chủ đề:	Peer-to-peer interactions; Cocreation experience; Peer engagement behavior; Corelated topic model; Sharing accommodation
Truy cập trực tuyến:	https://thuvienso.hoasen.edu.vn/handle/123456789/15922
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spelling	oai:https:--thuvienso.hoasen.edu.vn:123456789-159222024-11-19T01:32:07Z The role of peer-to-peer interactions in sharing accommodation: From cocreation experience to peer customer engagement Pang, Jing Fu, Xiaorong Qi, Yuquan Peer-to-peer interactions; Cocreation experience; Peer engagement behavior; Corelated topic model; Sharing accommodation International Journal of Hospitality Management 120 (2024) 103764 Taking a service-dominant logic, the sharing accommodation business model consists of two forms of value cocreation: experience cocreation during the accommodation service and peer engagement behaviors after its end. Experience cocreation based on peer-to-peer interactions (P2P interactions) is the key to unlocking the competitive advantage of sharing accommodation. However, the understanding of P2P interactions and how they influence peer engagement behaviors is still limited. We systematically deconstruct P2P interactions and explore their impact on peer engagement behaviors using a dataset of 13217 reviews, a correlated topic model analysis method, and a linear mixed-effects model. Our results show that interpersonal interactions (relationship-oriented social interactions and transaction-oriented functional interactions) have a stronger positive effect on peer engagement behaviors than the physical environment. Social interactions and the physical environment have substitution effects on the impact of peer engagement behaviors. Furthermore, offline interactions positively moderate the impact of P2P interpersonal interactions on peer engagement behaviors. 2024-11-19T01:32:00Z 2024-11-19T01:32:00Z 2024 Article https://thuvienso.hoasen.edu.vn/handle/123456789/15922 en application/pdf Elservier
institution	Trường Đại học Hoa Sen
collection	DSpaceHS
language	English
topic	Peer-to-peer interactions; Cocreation experience; Peer engagement behavior; Corelated topic model; Sharing accommodation
spellingShingle	Peer-to-peer interactions; Cocreation experience; Peer engagement behavior; Corelated topic model; Sharing accommodation Pang, Jing Fu, Xiaorong Qi, Yuquan The role of peer-to-peer interactions in sharing accommodation: From cocreation experience to peer customer engagement
description	International Journal of Hospitality Management 120 (2024) 103764
format	Article
author	Pang, Jing Fu, Xiaorong Qi, Yuquan
author_facet	Pang, Jing Fu, Xiaorong Qi, Yuquan
author_sort	Pang, Jing
title	The role of peer-to-peer interactions in sharing accommodation: From cocreation experience to peer customer engagement
title_short	The role of peer-to-peer interactions in sharing accommodation: From cocreation experience to peer customer engagement
title_full	The role of peer-to-peer interactions in sharing accommodation: From cocreation experience to peer customer engagement
title_fullStr	The role of peer-to-peer interactions in sharing accommodation: From cocreation experience to peer customer engagement
title_full_unstemmed	The role of peer-to-peer interactions in sharing accommodation: From cocreation experience to peer customer engagement
title_sort	role of peer-to-peer interactions in sharing accommodation: from cocreation experience to peer customer engagement
publisher	Elservier
publishDate	2024
url	https://thuvienso.hoasen.edu.vn/handle/123456789/15922
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The role of peer-to-peer interactions in sharing accommodation: From cocreation experience to peer customer engagement

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