How does destination crisis event type impact tourist emotion and forgiveness? The moderating role of destination crisis history
Tourism Management 94 (2023)
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Elservier
2024
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oai:https:--thuvienso.hoasen.edu.vn:123456789-155242024-07-30T03:08:48Z How does destination crisis event type impact tourist emotion and forgiveness? The moderating role of destination crisis history Su, Lujun Pan, Lin Huang, Yinghua Destination crisis event,Sympathy,Anger,Tourist forgiveness,Destination crisis history Tourism Management 94 (2023) Drawing on attribution theory and situational crisis communication theory, this study investigates how desti nation crisis events impact tourist sympathy, anger, and intentions of forgiveness in four experiments. It also examines the moderating effects of destination crisis history (none vs. similar vs. dissimilar). The results of Study 1 and Study 2 revealed that external crisis events cause more sympathy and tourist forgiveness than internal ones, but less anger. They also indicated that sympathy and anger play a mediating role in destination crisis events and tourist forgiveness. The results of Study 3 and Study 4 revealed that destination crisis history predicts the impact of crisis events on tourist emotion and forgiveness. In particular, when there is no destination crisis history or similar crisis history, an external crisis event will garner more sympathy and forgiveness than an internal crisis event. These findings provide theoretical and practical implications for destination crisis management. 2024-07-30T03:08:44Z 2024-07-30T03:08:44Z 2023 Article https://thuvienso.hoasen.edu.vn/handle/123456789/15524 en application/pdf Elservier |
| institution |
Trường Đại học Hoa Sen |
| collection |
DSpaceHS |
| language |
English |
| topic |
Destination crisis event,Sympathy,Anger,Tourist forgiveness,Destination crisis history |
| spellingShingle |
Destination crisis event,Sympathy,Anger,Tourist forgiveness,Destination crisis history Su, Lujun Pan, Lin Huang, Yinghua How does destination crisis event type impact tourist emotion and forgiveness? The moderating role of destination crisis history |
| description |
Tourism Management 94 (2023) |
| format |
Article |
| author |
Su, Lujun Pan, Lin Huang, Yinghua |
| author_facet |
Su, Lujun Pan, Lin Huang, Yinghua |
| author_sort |
Su, Lujun |
| title |
How does destination crisis event type impact tourist emotion and forgiveness? The moderating role of destination crisis history |
| title_short |
How does destination crisis event type impact tourist emotion and forgiveness? The moderating role of destination crisis history |
| title_full |
How does destination crisis event type impact tourist emotion and forgiveness? The moderating role of destination crisis history |
| title_fullStr |
How does destination crisis event type impact tourist emotion and forgiveness? The moderating role of destination crisis history |
| title_full_unstemmed |
How does destination crisis event type impact tourist emotion and forgiveness? The moderating role of destination crisis history |
| title_sort |
how does destination crisis event type impact tourist emotion and forgiveness? the moderating role of destination crisis history |
| publisher |
Elservier |
| publishDate |
2024 |
| url |
https://thuvienso.hoasen.edu.vn/handle/123456789/15524 |
| work_keys_str_mv |
AT sulujun howdoesdestinationcrisiseventtypeimpacttouristemotionandforgivenessthemoderatingroleofdestinationcrisishistory AT panlin howdoesdestinationcrisiseventtypeimpacttouristemotionandforgivenessthemoderatingroleofdestinationcrisishistory AT huangyinghua howdoesdestinationcrisiseventtypeimpacttouristemotionandforgivenessthemoderatingroleofdestinationcrisishistory |
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1806574054374637568 |