Environment Friendly Practices Adopted in Hotels and their Impact on Customer Satisfaction: A Critical Review of the Literature and Research Implications for the Hospitality Industry

Atna–Journal of Tourism Studies; 2022, Vol. 17, No. 1, 115-142

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Tác giả chính:	Soni, Gagandeep, Hussain, Sarah, Kareem, Saima
Định dạng:	Bài trích
Ngôn ngữ:	English
Thông tin xuất bản:	2023
Chủ đề:	environment-friendly initiatives, customer satisfaction, customer loyalty, willingness to pay, visit intention
Truy cập trực tuyến:	https://thuvienso.hoasen.edu.vn/handle/123456789/14583
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spelling	oai:https:--thuvienso.hoasen.edu.vn:123456789-145832023-12-14T04:24:40Z Environment Friendly Practices Adopted in Hotels and their Impact on Customer Satisfaction: A Critical Review of the Literature and Research Implications for the Hospitality Industry Soni, Gagandeep Hussain, Sarah Kareem, Saima environment-friendly initiatives, customer satisfaction, customer loyalty, willingness to pay, visit intention Atna–Journal of Tourism Studies; 2022, Vol. 17, No. 1, 115-142 The purpose of the study is to investigate various environment-friendly practices implemented by the hospitality industry while assessing their impact on customer satisfaction. Thirty-one papers were downloaded with keywords such as “environment friendly,” "customer satisfaction," "customer loyalty," and "sustainability" from various online research databases like Google Scholar, Science Direct, ResearchGate, and Emerald Insights from 2000 to 2020. These papers were critically analysed in terms of the different variables associated with the environmentally friendly measures used in hotels. The study will assist hospitality industry managers in developing appropriate marketing strategies that include green measures in order to achieve guest retention, which will result in increased profits and goodwill for the hotels. In addition, the study sheds light on different variables such as demographics, willingness to pay, and visit intention in relation to green practices and guest satisfaction. The findings reveal that the environment-friendly green initiatives adopted in hotels have a positive effect on customer satisfaction. Moreover, the study emphasises how green practices play a key role in achieving customer loyalty through the mediating effect of customer satisfaction. A model of the positive effects of hotel employee training on environment-friendly practices has also been proposed. The willingness to pay for the environment-friendly initiatives reflect a rather contradictory result since a majority of the guests expect hotels to bear the cost of the green initiatives implemented. 2023-12-14T04:24:36Z 2023-12-14T04:24:36Z 2022 Article https://thuvienso.hoasen.edu.vn/handle/123456789/14583 en application/pdf
institution	Trường Đại học Hoa Sen
collection	DSpaceHS
language	English
topic	environment-friendly initiatives, customer satisfaction, customer loyalty, willingness to pay, visit intention
spellingShingle	environment-friendly initiatives, customer satisfaction, customer loyalty, willingness to pay, visit intention Soni, Gagandeep Hussain, Sarah Kareem, Saima Environment Friendly Practices Adopted in Hotels and their Impact on Customer Satisfaction: A Critical Review of the Literature and Research Implications for the Hospitality Industry
description	Atna–Journal of Tourism Studies; 2022, Vol. 17, No. 1, 115-142
format	Article
author	Soni, Gagandeep Hussain, Sarah Kareem, Saima
author_facet	Soni, Gagandeep Hussain, Sarah Kareem, Saima
author_sort	Soni, Gagandeep
title	Environment Friendly Practices Adopted in Hotels and their Impact on Customer Satisfaction: A Critical Review of the Literature and Research Implications for the Hospitality Industry
title_short	Environment Friendly Practices Adopted in Hotels and their Impact on Customer Satisfaction: A Critical Review of the Literature and Research Implications for the Hospitality Industry
title_full	Environment Friendly Practices Adopted in Hotels and their Impact on Customer Satisfaction: A Critical Review of the Literature and Research Implications for the Hospitality Industry
title_fullStr	Environment Friendly Practices Adopted in Hotels and their Impact on Customer Satisfaction: A Critical Review of the Literature and Research Implications for the Hospitality Industry
title_full_unstemmed	Environment Friendly Practices Adopted in Hotels and their Impact on Customer Satisfaction: A Critical Review of the Literature and Research Implications for the Hospitality Industry
title_sort	environment friendly practices adopted in hotels and their impact on customer satisfaction: a critical review of the literature and research implications for the hospitality industry
publishDate	2023
url	https://thuvienso.hoasen.edu.vn/handle/123456789/14583
work_keys_str_mv	AT sonigagandeep environmentfriendlypracticesadoptedinhotelsandtheirimpactoncustomersatisfactionacriticalreviewoftheliteratureandresearchimplicationsforthehospitalityindustry AT hussainsarah environmentfriendlypracticesadoptedinhotelsandtheirimpactoncustomersatisfactionacriticalreviewoftheliteratureandresearchimplicationsforthehospitalityindustry AT kareemsaima environmentfriendlypracticesadoptedinhotelsandtheirimpactoncustomersatisfactionacriticalreviewoftheliteratureandresearchimplicationsforthehospitalityindustry
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Environment Friendly Practices Adopted in Hotels and their Impact on Customer Satisfaction: A Critical Review of the Literature and Research Implications for the Hospitality Industry

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