The customer of the future : 10 guiding principles for winning tomorrow's business
"Tomorrow's customers need to be targeted today! With emerging technology transforming customer expectations, it's more important than ever to keep a laser focus on the experience companies provide their customers. In The Customer of the Future, customer experience futurist Blake Morg...
Lưu vào:
| Tác giả chính: | |
|---|---|
| Định dạng: | Sách |
| Ngôn ngữ: | English |
| Thông tin xuất bản: |
HarperCollins Leadership
|
| Chủ đề: | |
| Truy cập trực tuyến: | https://thuvienso.hoasen.edu.vn/handle/123456789/11435 |
| Từ khóa: |
Thêm từ khóa bạn đọc
Không có từ khóa, Hãy là người đầu tiên gắn từ khóa cho biểu ghi này!
|
| id |
oai:https:--thuvienso.hoasen.edu.vn:123456789-11435 |
|---|---|
| record_format |
dspace |
| spelling |
oai:https:--thuvienso.hoasen.edu.vn:123456789-114352023-10-16T07:30:04Z The customer of the future : 10 guiding principles for winning tomorrow's business Morgan, Blake Business Customer relations Customer loyalty Relationship marketing Management "Tomorrow's customers need to be targeted today! With emerging technology transforming customer expectations, it's more important than ever to keep a laser focus on the experience companies provide their customers. In The Customer of the Future, customer experience futurist Blake Morgan outlines ten easy-to-follow customer experience guidelines that integrate emerging technologies with effective strategies to combat disconnected processes, silo mentalities, and a lack of buyer perspective. Tomorrow's customers will insist on experiences that make their lives significantly easier and better. Companies will win their business not by just proclaiming that customer experience is a priority but by embedding a customer focus into every aspect of their operations. They'll understand how emerging technologies like artificial intelligence (AI), automation, and analytics are changing the game and craft a strategy to integrate them into their products and processes. The Customer of the Future explains how today's customers are already demanding frictionless, personalized, on-demand experiences from their products and services, and companies that don't adapt to these new expectations won't last. This book prepares your organization for these increasing demands by helping you do the following: Learn the ten defining strategies for a customer experience-focused company. Implement new techniques to shift the entire company from being product-focused to being customer-focused. Gain insights through case studies and examples on how the world's most innovative companies are offering new and compelling customer experiences. Craft a leadership development and culture plan to create lasting change at your organization." ONIX annotation. 2019 Book 978-1-4002-1364-1 https://thuvienso.hoasen.edu.vn/handle/123456789/11435 en 216 p. : ill. application/pdf application/pdf HarperCollins Leadership |
| institution |
Trường Đại học Hoa Sen |
| collection |
DSpaceHS |
| language |
English |
| topic |
Business Customer relations Customer loyalty Relationship marketing Management |
| spellingShingle |
Business Customer relations Customer loyalty Relationship marketing Management Morgan, Blake The customer of the future : 10 guiding principles for winning tomorrow's business |
| description |
"Tomorrow's customers need to be targeted today! With emerging technology transforming customer expectations, it's more important than ever to keep a laser focus on the experience companies provide their customers. In The Customer of the Future, customer experience futurist Blake Morgan outlines ten easy-to-follow customer experience guidelines that integrate emerging technologies with effective strategies to combat disconnected processes, silo mentalities, and a lack of buyer perspective. Tomorrow's customers will insist on experiences that make their lives significantly easier and better. Companies will win their business not by just proclaiming that customer experience is a priority but by embedding a customer focus into every aspect of their operations. They'll understand how emerging technologies like artificial intelligence (AI), automation, and analytics are changing the game and craft a strategy to integrate them into their products and processes. The Customer of the Future explains how today's customers are already demanding frictionless, personalized, on-demand experiences from their products and services, and companies that don't adapt to these new expectations won't last. This book prepares your organization for these increasing demands by helping you do the following: Learn the ten defining strategies for a customer experience-focused company. Implement new techniques to shift the entire company from being product-focused to being customer-focused. Gain insights through case studies and examples on how the world's most innovative companies are offering new and compelling customer experiences. Craft a leadership development and culture plan to create lasting change at your organization." ONIX annotation. |
| format |
Book |
| author |
Morgan, Blake |
| author_facet |
Morgan, Blake |
| author_sort |
Morgan, Blake |
| title |
The customer of the future : 10 guiding principles for winning tomorrow's business |
| title_short |
The customer of the future : 10 guiding principles for winning tomorrow's business |
| title_full |
The customer of the future : 10 guiding principles for winning tomorrow's business |
| title_fullStr |
The customer of the future : 10 guiding principles for winning tomorrow's business |
| title_full_unstemmed |
The customer of the future : 10 guiding principles for winning tomorrow's business |
| title_sort |
customer of the future : 10 guiding principles for winning tomorrow's business |
| publisher |
HarperCollins Leadership |
| url |
https://thuvienso.hoasen.edu.vn/handle/123456789/11435 |
| work_keys_str_mv |
AT morganblake thecustomerofthefuture10guidingprinciplesforwinningtomorrowsbusiness AT morganblake customerofthefuture10guidingprinciplesforwinningtomorrowsbusiness |
| _version_ |
1794706111537872896 |