A hotel manager's handbook : 189 techniques for achieving exceptional guest satisfaction / Vincent P Magnini; Carol J Simon
Includes bibliographical references (pages 254-256)
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| Tác giả chính: | , |
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| Đồng tác giả: | |
| Định dạng: | text |
| Ngôn ngữ: | eng |
| Thông tin xuất bản: |
Apple Academic Press, Inc,
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| Chủ đề: | |
| Truy cập trực tuyến: | http://elib.ntt.edu.vn/documentdata01/2 tailieuthamkhao/600 congnghe/anhbiasach/24052_ahotelmanagershandbook_k_001thumbimage.jpg http://elib.ntt.edu.vn/Opac/DmdInfo.aspx?dmd_id=24052 |
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ntt-http:--elib.ntt.edu.vn-Opac-DmdInfo.aspx?dmd_id=24052 |
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dspace |
| institution |
Trường Đại học Nguyễn Tất Thành |
| collection |
Kipos |
| language |
eng |
| topic |
Hotel management Hotelkeepers Khoa Du lịch và Việt Nam học |
| spellingShingle |
Hotel management Hotelkeepers Khoa Du lịch và Việt Nam học Magnini, Vincent P. Simon, Carol J., 1956- A hotel manager's handbook : 189 techniques for achieving exceptional guest satisfaction / Vincent P Magnini; Carol J Simon |
| description |
Includes bibliographical references (pages 254-256) |
| author2 |
Simon, Carol J., 1956- |
| author_facet |
Simon, Carol J., 1956- Magnini, Vincent P. Simon, Carol J., 1956- |
| format |
text |
| author |
Magnini, Vincent P. Simon, Carol J., 1956- |
| author_sort |
Magnini, Vincent P. |
| title |
A hotel manager's handbook : 189 techniques for achieving exceptional guest satisfaction / Vincent P Magnini; Carol J Simon |
| title_short |
A hotel manager's handbook : 189 techniques for achieving exceptional guest satisfaction / Vincent P Magnini; Carol J Simon |
| title_full |
A hotel manager's handbook : 189 techniques for achieving exceptional guest satisfaction / Vincent P Magnini; Carol J Simon |
| title_fullStr |
A hotel manager's handbook : 189 techniques for achieving exceptional guest satisfaction / Vincent P Magnini; Carol J Simon |
| title_full_unstemmed |
A hotel manager's handbook : 189 techniques for achieving exceptional guest satisfaction / Vincent P Magnini; Carol J Simon |
| title_sort |
hotel manager's handbook : 189 techniques for achieving exceptional guest satisfaction / vincent p magnini; carol j simon |
| publisher |
Apple Academic Press, Inc, |
| url |
http://elib.ntt.edu.vn/documentdata01/2 tailieuthamkhao/600 congnghe/anhbiasach/24052_ahotelmanagershandbook_k_001thumbimage.jpg http://elib.ntt.edu.vn/Opac/DmdInfo.aspx?dmd_id=24052 |
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