The loyalty effect :the hidden force behind growth, profits, and lasting value /Frederick F. Reichheld , Thomas Teal.
Includes bibliographical references (p. 311-314) and index.
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| Ngôn ngữ: | eng |
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Harvard Business School Press,
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hanu-http:--lib.hanu.vn-Opac-DmdInfo.aspx?dmd_id=74762021-04-27The loyalty effect :the hidden force behind growth, profits, and lasting value /Frederick F. Reichheld , Thomas Teal.Reichheld, Frederick F.Teal, Thomas,1937-Job satisfactionLabor productivityLoyaltyCustomer relationsConsumer satisfaction.Quan hệKhách hàngSản xuấtIncludes bibliographical references (p. 311-314) and index.Harvard Business School Press,Teal, Thomas, Teal, Thomas, c1996texthttp://lcweb.loc.gov/catdir/toc/95039972.html0875844480http://lib.hanu.vn/Opac/DmdInfo.aspx?dmd_id=7476enghttp://lcweb.loc.gov/catdir/toc/95039972.html Table of Contents |
| institution |
Trường Đại học Hà Nội |
| collection |
KiposHANU |
| language |
eng |
| topic |
Job satisfaction Labor productivity Loyalty Customer relations Consumer satisfaction. Quan hệ Khách hàng Sản xuất |
| spellingShingle |
Job satisfaction Labor productivity Loyalty Customer relations Consumer satisfaction. Quan hệ Khách hàng Sản xuất Reichheld, Frederick F. Teal, Thomas,1937- The loyalty effect :the hidden force behind growth, profits, and lasting value /Frederick F. Reichheld , Thomas Teal. |
| description |
Includes bibliographical references (p. 311-314) and index. |
| author2 |
Teal, Thomas, |
| author_facet |
Teal, Thomas, Reichheld, Frederick F. Teal, Thomas,1937- |
| format |
text |
| author |
Reichheld, Frederick F. Teal, Thomas,1937- |
| author_sort |
Reichheld, Frederick F. |
| title |
The loyalty effect :the hidden force behind growth, profits, and lasting value /Frederick F. Reichheld , Thomas Teal. |
| title_short |
The loyalty effect :the hidden force behind growth, profits, and lasting value /Frederick F. Reichheld , Thomas Teal. |
| title_full |
The loyalty effect :the hidden force behind growth, profits, and lasting value /Frederick F. Reichheld , Thomas Teal. |
| title_fullStr |
The loyalty effect :the hidden force behind growth, profits, and lasting value /Frederick F. Reichheld , Thomas Teal. |
| title_full_unstemmed |
The loyalty effect :the hidden force behind growth, profits, and lasting value /Frederick F. Reichheld , Thomas Teal. |
| title_sort |
loyalty effect :the hidden force behind growth, profits, and lasting value /frederick f. reichheld , thomas teal. |
| publisher |
Harvard Business School Press, |
| url |
http://lcweb.loc.gov/catdir/toc/95039972.html http://lib.hanu.vn/Opac/DmdInfo.aspx?dmd_id=7476 |
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